1. Start with the journey, not the client’s memory
A prospective client may remember a search engine, a recommendation or a website visit without recalling the exact path. Bosseo describes Lead Attribution as a way to show the channel, referrer, landing page, device, sessions and intake answers associated with a lead. Its public product page also describes calls joining the same journey record. That distinction matters for a Fremont practice because the city is an identified municipality within Alameda County, while a person’s actual path to your firm is individual. A city name alone cannot tell you which page, channel or referral produced an inquiry.
Recommended approach
Review whether your current records preserve the first relevant visit, later sessions and the page that prompted contact. Ask which events should count as a lead, a qualified inquiry, a consultation and a signed case. Keep those definitions separate rather than treating every visit or contact as the same outcome.
