Start with the Fortuna workflow, not a software wish list
Fortuna is recorded as a municipality in Humboldt County, California, with a 2020–2024 ACS five-year population estimate of 12,326 and a margin of error of 58. That figure describes the city’s population; it does not establish legal demand, lead volume or the right size of a software project. For your firm, the useful local question is narrower: which processes serve people in Fortuna and elsewhere in Humboldt County, and where does the team lose time moving information between them? Bosseo’s public Custom Software page describes discovery around the firm’s actual workflow rather than requiring you to arrive with a technical requirements document. A plain-language problem such as repeated entry, status questions or an unassigned inquiry can be the starting point for review.
Recommended approach
Bring one process map to the consultation. Identify the person who begins the task, every system or spreadsheet touched, the decision points, the handoff to the next person and the result that should be recorded. Keep Fortuna and the wider Humboldt County service area distinct in the workflow description if the process differs by office, matter type or service area.
