1. Start with the journey, not the client’s memory
A person may remember only that they found the firm through Google or an advertisement. Bosseo’s public Lead Attribution page describes a fuller record: channel, referrer, landing page, device and session detail, with intake answers attached. That distinction matters when your firm serves Fort Irwin and the wider San Bernardino County area. The place named at intake does not explain which page or channel generated the inquiry, and population data cannot answer that question.
Recommended approach
Review whether your current records preserve the first visit, later sessions and the page that preceded contact. Treat “How did you hear about us?” as a useful conversation prompt, not as the sole attribution record. In a consultation, ask Bosseo to show how a Fort Irwin-related inquiry would be connected to its web journey and intake information.
