What does Lead Attribution show for an inquiry?+
Bosseo’s public page describes a record containing the channel, referrer, landing page, device, session context and attached intake answers. It also describes calls joining the journey and outcomes extending through consultation and signed case. Ask for a consultation-specific demonstration of the fields available to your firm.
Can it distinguish Fallbrook from San Diego County?+
That depends on the geographic information your firm collects and how the proposed implementation represents it. Fallbrook is a census-designated place in San Diego County, and those labels should not be treated as interchangeable. Confirm which location fields, pages or intake answers will be available for review.
Does attribution prove which marketing channel caused a signed case?+
It can provide a recorded journey connecting a source with an inquiry and later outcome, as described by Bosseo. It should still be interpreted as attribution data rather than a complete causal explanation of a person’s decision. Review the path, intake information and outcome together.
Will my team need to ask every caller how they heard about us?+
Bosseo’s public page says its attribution operates behind the scenes and is intended to avoid manual tagging and reliance on a remembered “how did you hear about us?” answer. Confirm how your existing phone and intake tools would be handled before deciding whether any staff action remains necessary.
Can phone calls be included?+
Bosseo says phone calls can join the same journey record, including the web journey that produced the call, with transcript and case-type information described on its public page. Ask how this would work with your firm’s current phone process and what information would be available for review.
How should a law firm use the data to change its budget?+
Use the records to compare observed inquiries and outcomes by channel, page and case type. Before changing spend, define the review period, account for unknown outcomes and distinguish Fallbrook from broader San Diego County activity. Do not use population as a budget or lead forecast.