Define what the dashboard is measuring for an El Segundo practice
Bosseo’s public ROI Dashboard page says the product can display keyword rankings, Top 3 and Top 10 counts, SERP features, AI-engine citations, inbound calls, leads by case type, forms, video intakes, reviews, source attribution and trends over time. It also describes calls as recorded, transcribed and tagged, with contacts classified as Potential New Client, Current Client or Other. Those labels matter because a call total is not the same thing as a qualified opportunity, signed matter or collected fee. El Segundo’s population estimate should not be converted into a demand forecast. Instead, ask which service-and-city targets the firm actually wants tracked and how Los Angeles County matters will be separated from other geographic activity.
Recommended approach
Start with written definitions for ranking target, call, lead, qualified matter, signed matter and revenue. Ask Bosseo to show how each definition appears in the dashboard and how an El Segundo-related inquiry is distinguished from activity elsewhere in Los Angeles County. Do not approve a measurement plan until the firm can explain which records are included, excluded and reviewed.
