Does Bosseo AI Answering replace our front desk?+
Bosseo’s public page describes it as a safety net. Your team receives the first ring, and the AI answers when nobody picks up within 20 seconds. Review your routing rules and staffing responsibilities with Bosseo before deciding how the system fits your firm.
What does the AI collect?+
The public description says it guides callers through their situation and captures case type, timeline, contact details and other case information. Your firm should decide which questions are appropriate for its practice areas and intake policy.
What do we receive after a call?+
Bosseo says the firm receives a full transcript, case summary and caller information, delivered to an inbox or case-management system. Confirm the specific destination and configuration for your firm during the consultation.
Can it distinguish a new inquiry from a current client?+
Bosseo says calls are classified as Potential New Client, Current Client or Other. Your team still needs to define ownership, review standards and the action that follows each classification.
How many calls can it handle at once?+
Bosseo’s public product page states that the system handles up to 20 simultaneous calls. That stated capability does not establish your firm’s call volume or guarantee a particular business result.
Will it answer calls outside normal office hours?+
Bosseo describes coverage for nights, weekends, holidays and overflow. Discuss your office hours, escalation rules and callback responsibilities so the coverage matches the way your firm serves El Granada and San Mateo County callers.
