1. Replace “How did you hear about us?” with a recorded journey
A prospective client may visit more than once or encounter several touchpoints before contacting your firm. Bosseo’s public Lead Attribution page describes tracking for channel, referrer, landing page, device and sessions before outreach. It also describes attaching intake answers to the journey. That gives you a more useful record than relying only on a caller’s memory or a manually completed source field. For an El Cajon firm, review whether your current process distinguishes a city page, an organic result, a Local Services Ad, an AI referral, a direct visit or a traditional referral. Do not treat El Cajon’s population estimate as proof that any one path is active or valuable. Measure the paths your own records show.
Recommended approach
Ask Bosseo to demonstrate how an El Cajon inquiry is represented from first recorded visit through intake. Confirm which journey fields are available, how calls and forms are connected, and which events your firm can use when reviewing qualification.
