1. Start with the journey, not the client’s memory
A person may remember a search engine, a recommendation or a paid listing without remembering the page that influenced the decision. Bosseo describes Lead Attribution as recording the channel, referrer, landing page, device and session detail associated with a lead. Its public product description also says intake answers can be attached to that journey. That distinction matters in Duarte because the relevant geography is not an abstract statewide audience: your firm needs to know which visits and inquiries actually relate to its service area and case mix. Population in Duarte alone cannot tell you whether a particular practice area generates inquiries. Your own records must answer that question.
Recommended approach
Review whether each inquiry can be connected to a source and to the information your intake team already collects. Separate measured records from a caller’s recollection. During a consultation, ask Bosseo to show how a Duarte-related inquiry would appear in the system and which fields remain available when the person returns later.
