1. Define what “ROI” means before reviewing the screen
The public ROI Dashboard description connects rankings, calls, leads and retainers or revenue in one view. It also describes lead classification, case-type tagging, source attribution and trends over time. Those labels matter because a call, a potential new client, a signed matter and collected revenue are different business events. Your firm should decide which events belong in an ROI calculation and which are operational signals. A Davis practice may serve clients in the city, elsewhere in Yolo County, or beyond it. The dashboard should therefore distinguish geography from case value rather than treating every local interaction as equivalent.
Recommended approach
Ask Bosseo to document the definition of each displayed metric, the event that creates it, and the person responsible for correcting an error. Require a written distinction between inquiry, potential new client, current client, other contact, matter and revenue. Use the firm’s own accounting and intake terminology when deciding what “return” means.
