Start with the Cudahy service area, not a generic software brief
Cudahy is recorded as a municipality in Los Angeles County. If your firm serves clients there, that geographic relationship can help you define the work the tool must support: inquiries associated with Cudahy, matters handled elsewhere in Los Angeles County, or a broader California practice. It does not establish how many people will contact your firm or what type of legal work they need. For Custom Software, the local question is narrower and more useful: does the workflow change when a matter is opened, assigned, communicated about, or measured across this service area?
Recommended approach
Map the actual jurisdictions, offices, practice areas, and matter stages your team uses. Then identify whether Cudahy is simply part of your service territory or requires a distinct routing, reporting, or communication rule. Keep that distinction explicit before discussing a build.
