1. Start with the journey, not the client’s memory
Bosseo’s public Lead Attribution page describes records that can include channel, referrer, landing page, device and session detail. It also describes connecting intake answers to the journey. That gives your firm a more useful starting point than a free-text answer such as “Google.” For Coronado work, define the geographic question before reviewing a record: did the inquiry concern someone seeking service in Coronado, someone in another part of San Diego County, or a matter outside your intended service area? Coronado is recorded as a municipality in San Diego County; that relationship should remain distinct from the person, household or legal matter represented by an inquiry.
Recommended approach
Ask Bosseo to show how a Coronado-related inquiry is identified in the record and which fields your team can review. Do not use the city’s population as a forecast. Use actual firm records to decide whether location should affect qualification or routing.
