1. Define what a Clearlake lead means before reviewing ROI
The dashboard page describes contacts classified as Potential New Client, Current Client or Other, with leads tagged by case type. That distinction matters in a municipality such as Clearlake, where a firm may receive inquiries from residents, businesses or people seeking help elsewhere in Lake County. A call count alone cannot tell you whether an inquiry fits your engagement criteria. Before relying on a total, decide which contacts belong in the denominator and how referrals, existing clients, vendors and spam should be treated.
Recommended approach
Ask Bosseo to walk through the proposed classification rules using your firm’s practice areas and service territory. Confirm whether a Clearlake inquiry, a Lake County inquiry and an inquiry outside your accepted geography appear separately or require a manual review. Treat the resulting definition as an acceptance criterion, not an assumption.
