1. Define the geographic scope before you define the call flow
Bonadelle Ranchos is a CDP in Madera County, California. A firm may serve people in the CDP, elsewhere in Madera County or beyond it, but those are different service areas. Your intake design should therefore distinguish the caller’s location from the firm’s service territory and from the place where an incident occurred.
Recommended approach
Ask Bosseo to review how your firm records geography during intake. Decide whether the AI should capture the caller’s current location, the incident location, the county involved and any jurisdictional constraint relevant to your practice.
