Does AI Answering replace our Azusa front desk?+
Bosseo’s public page describes it as a backstop. Calls go to your team first, and the AI is described as answering when nobody picks up within 20 seconds. Confirm how that sequence would interact with your existing phone system and staffing.
What happens after the AI answers?+
Bosseo says the caller is greeted and guided through the situation, while case type, timeline and contact information are captured. It describes a transcript, case summary and caller information being delivered to an inbox or case-management system.
Can it handle current clients as well as new inquiries?+
Bosseo describes classifications for Potential New Client, Current Client and Other. Your firm should define the questions, routing and ownership for each category before relying on the classification.
How many simultaneous calls does Bosseo describe?+
The public AI Answering page states that the system can handle up to 20 simultaneous calls. Ask how that capacity applies to your proposed configuration and what your team sees when multiple calls arrive.
Can the system answer questions about our firm?+
Bosseo says the system can be configured with firm information such as practice areas, office locations, hours, parking and consultation process. Confirm the information you want to publish, how it will be maintained and which questions should be deferred to your staff.
What should an Azusa firm measure first?+
Start with your own records: unanswered calls, time of day, caller classification, intake completeness, ownership and callback disposition. The Census population estimate for Azusa does not provide those measures, and product descriptions do not establish your conversion rate or revenue.
