1. Replace a single source field with a journey record
A remembered answer such as “Google” can omit the page visited, the referring source, earlier sessions and the device used at the time of contact. Bosseo’s public Lead Attribution page describes records that include channel, referrer, landing page, device and session detail. It also describes connecting intake answers to the journey. For a Jacksonville firm, the relevant decision is not whether Jacksonville’s population implies a particular level of demand. It is whether your firm needs to distinguish a person who found a service page, returned later and called from a person who arrived through another route.
Recommended approach
During a review, ask Bosseo to show how a lead journey would be represented for your existing website and intake path. Decide which fields your attorneys and intake team would actually use, and establish how source information will be checked against the firm’s own records before it guides spending.
