1. Match the intake path to the work you actually review
The public Bosseo description says Video Intake uses a guided survey organized by case type, with questions that can address urgency and fit. That matters more than simply adding another contact method. A Berryville firm may serve people in the city, elsewhere in Carroll County or in a broader Arkansas service area; the city population alone does not establish how many visitors will arrive or which matters they will describe. Your intake should therefore distinguish the geographic questions that matter to your representation decision from questions that merely collect background.
Recommended approach
List the practice areas you want to evaluate and identify the minimum facts needed before a person reaches your team. During the review, ask how the flow can separate case types, how location should be captured and what happens when a visitor describes a matter outside your scope. Keep the path short enough to be usable while still producing information your staff can act on.
