1. Build the intake around the work your Beebe firm accepts
Bosseo describes Video Intake as a guided survey that lives on a law firm’s website. Visitors answer one question at a time, and each practice area can have its own question path. That matters when your firm serves Beebe and may also evaluate matters connected with White County: the intake should distinguish the legal issue you handle from the location where the visitor is contacting you. A municipality, a county, Arkansas generally, and an individual household are not interchangeable audiences. Population data for Beebe cannot tell you which practice areas visitors need or which matters your firm wants.
Recommended approach
Begin by listing the matter types your firm actually reviews. For each one, identify the facts that determine fit, urgency, and next ownership step. Decide which inquiries should reach a calendar, which should receive a follow-up task, and which should be declined or redirected. Ask Bosseo to show how those decisions would be represented in the proposed Video Intake flow rather than assuming one universal questionnaire fits every visitor.
