1. Start with the firm’s actual bottleneck
Bosseo describes custom software for law firms as tools built around a firm’s workflow rather than an off-the-shelf product. Its public examples include client status portals, intake tools, internal dashboards, referral trackers and tools that connect existing systems. That makes the first decision practical: identify the repeated manual action that creates avoidable friction. It might involve re-entering information, checking a shared inbox, answering status questions or maintaining a spreadsheet. It does establish the local service context in which your firm may operate.
Recommended approach
Bring one specific process to the consultation. Describe who performs it, what information they use, where the work is recorded and what happens when a step is missed. Ask Bosseo to explain whether custom software is warranted or whether an existing product is sufficient.
