1. Start with the workflow, not the population
Page’s recorded population is a municipal fact, not a forecast of matters, leads or staffing needs. A small or distributed practice can still have an important internal bottleneck, while a larger operation may already have a workable process. Bosseo’s public Custom Software page begins with the firm’s problem in plain English rather than requiring a requirements document. Examples include repeated retyping, unanswered status questions and leads waiting in an inbox. For your firm, describe the actual sequence: who receives information, where it is entered, which handoff stalls and what staff must check manually.
Recommended approach
Bring one process to the consultation and map its current owner, inputs, outputs, exceptions and approval points. Ask whether a small tool would solve the problem more cleanly than replacing a broader system. Do not treat Page’s population as evidence that a particular build is necessary.
