1. Define the geography before judging performance
The local evidence is specific: Oro Valley town is recorded in Pima County, Arizona, and its 2020–2024 ACS 5-year population estimate is 48,162. That number is an eligibility and planning fact, not a forecast of legal demand. It also does not describe the whole county, a metropolitan area, households or individuals outside the town. For an ROI Dashboard, this distinction matters because a report can look favorable or weak depending on whether it mixes Oro Valley, Pima County and broader Arizona targets. Bosseo’s public page says the dashboard can show rankings and city data. Before relying on that view, ask how a city target is named, whether county-wide activity is separated, and whether a call or lead can be associated with a location only when the underlying record supports it.
Recommended approach
Create a written geographic definition for every tracked service and location. At minimum, review Oro Valley targets separately from Pima County targets and do not treat the Census population estimate as a demand metric. Ask to see how the dashboard distinguishes location performance from a caller’s practice-area classification.
