1. Replace “How did you hear about us?” with a journey
A client’s answer is often incomplete by design: people do not reliably remember the first page they visited, the source that brought them there or the number of sessions before contacting a firm. Bosseo describes Lead Attribution as recording channel, referrer, landing page, device and session detail, then attaching intake answers to the journey. For a Marana practice, the relevant review is not whether one local population number predicts inquiries. It is whether the records distinguish the pages and channels that reach people seeking the services your firm actually accepts in Marana and its service area. Ask to see how an individual journey is represented and which fields remain available when the person calls rather than submits a form.
Recommended approach
Review one complete journey during the consultation, from first recorded visit through inquiry. Decide which events your firm considers meaningful: inquiry, qualified inquiry, consultation or signed case. Do not treat an unclassified contact as a marketing success merely because it arrived through a trackable source.
