Does AI Answering replace our front desk?+
Bosseo’s public page describes a team-first design: calls ring your people first, and the AI steps in when nobody answers within 20 seconds. Confirm how that routing would work with your firm’s phone system and operating rules.
What information can the system capture?+
Bosseo says the system captures case type, timeline and contact details, and provides a transcript, case summary and caller information. Your firm should decide which questions are appropriate for its intake process.
How are calls classified?+
The published description lists Potential New Client, Current Client and Other classifications, along with case-type tagging. Ask how classifications would be reviewed and corrected when a call is ambiguous.
Can urgent calls be escalated automatically?+
Bosseo’s page says urgency can be surfaced in the transcript and summary. Before relying on that workflow, confirm what is flagged, where the information is delivered, who monitors it and what your firm must do next.
Where do transcripts and summaries go?+
Bosseo states that they can be delivered to an inbox or case-management system and describes CRM delivery. The appropriate destination depends on your firm’s systems, access rules and review process, so confirm the available configuration.
How should a Globe firm measure the service?+
Use your own call records. Useful review points include whether calls were answered, how quickly the responsible person followed up, whether required intake fields were complete, whether classification was accurate and what disposition followed. Globe’s population estimate is not a performance benchmark.
