1. Start with Eloy’s actual service boundary
That distinction matters when you review intake routing. Do not use the 17,433 estimate to predict inquiries or staffing requirements. Instead, identify the locations your firm accepts, the locations it does not accept, and the questions that help a person reach the correct next step.
Recommended approach
Bring your service-area rules to the review. Ask Bosseo to show how location answers could be recorded, tagged, routed or escalated within the systems your firm already uses.
