1. Start with the geography your firm actually serves
Catalina is recorded as a CDP in Pima County, Arizona. You can review whether inquiries identified as serving Catalina or Pima County follow different paths from inquiries associated with other areas your firm serves.
Recommended approach
Define the geographic labels your intake team already uses, then decide which geographic distinctions matter for case review. In consultation, ask how location information can be reviewed alongside source and outcome data without confusing the CDP with the county or broader Arizona service area.
