What is Bosseo Video Intake?+
Bosseo describes it as a guided video survey that lives on a law-firm website. A visitor answers questions one at a time, with the flow organized around the firm’s practice areas and the inquiry delivered with its answers attached.
How is it different from a contact form?+
A contact form generally asks a visitor to provide basic contact information and a written description. Bosseo’s public description presents Video Intake as a guided, practice-area-based experience intended to collect more structured qualification information before the firm reviews the inquiry.
Can a Roanoke firm use different paths for different matters?+
Bosseo says each practice area can have its own question path. Your firm would still need to decide which practice areas to include, which questions are appropriate and how location, fit and escalation should be reviewed.
Does submitting an intake mean the firm has accepted the matter?+
No automatic conclusion should be drawn from a submission. Your firm should state what submission means, explain that review is required and define how it handles conflicts, emergencies, matters outside scope and possible representation.
Where do completed inquiries go?+
Bosseo states that completed inquiries can be delivered to the team with answers attached and identified by case type. The consultation should clarify the delivery and routing arrangement appropriate for your firm, along with ownership and follow-up responsibilities.
How should we judge whether Video Intake is appropriate?+
Review whether the flow matches your practice areas, whether visitors can use it comfortably, whether the answers support a real review decision and whether your team can assign follow-up consistently. Measure those operational points rather than assuming population, rankings or website activity will produce legal work.
