What is Bosseo Video Intake?+
Bosseo describes it as a guided video survey that lives on a law-firm website. A visitor answers questions one at a time, and the flow is organized around the firm’s practice areas and case types before the inquiry reaches the team.
Is Video Intake a replacement for speaking with an attorney?+
No conclusion about representation should be implied by completing an intake. The experience can collect information for an initial review, but your firm must define when a person reviews the inquiry and how the firm communicates whether it will make contact or consider the matter.
Can a Monroeville firm use different paths for different practice areas?+
Bosseo’s public product page says each practice area can have its own question path. During evaluation, your firm should identify the case types it wants to address and confirm how those paths would be configured for its actual service area and review rules.
Where do completed inquiries go?+
Bosseo states that completed intakes can be delivered to the team with answers attached and describes routing through its broader ecosystem. The exact destination and any required configuration should be confirmed for your firm rather than assumed.
What if a visitor cannot complete a video-guided intake?+
Decide on an alternative before implementation. Review whether the existing contact method, phone option or another approved route remains available, and determine how the firm will identify and follow up on an incomplete intake.
What should we measure before deciding whether it is useful?+
Start with events your firm can observe: intake starts, completions, selected case type, service-area fit, review ownership, response timing and disposition. The Monroeville population estimate cannot be used to predict those results, and no intake product guarantees demand, cases or revenue.
