Measure the journey instead of relying on “How did you hear about us?”
A client may remember only the last step before contacting your firm. Bosseo’s public Lead Attribution page describes a record that can include the channel, referrer, landing page, device and session detail, with intake answers attached. It also describes phone calls joining the same journey. That is more useful than treating a caller’s recollection as a complete source record. For a Demopolis practice, review whether your current intake records distinguish a Demopolis visitor from a broader Marengo County inquiry, and whether they capture enough information to evaluate the matter without asking the same source question repeatedly.
Recommended approach
Ask Bosseo to show how a journey is represented from first visit through contact, consultation and signed case. Decide which fields your attorneys and intake staff actually need for ownership, follow-up and reporting. Do not treat the city’s population as a forecast of inquiries; use observed firm data to determine what should be measured.
