WhatsApp Pricing Changes: All Service Conversations Are Now Free
We are thrilled to announce a game-changing update for businesses using Bosseo CRM: Starting November 1, 2024, all service conversations on WhatsApp will be completely free. This shift removes the financial barriers that previously existed, allowing businesses to engage freely with customers without per-conversation charges. This update is set to transform customer relations by facilitating unlimited service interactions, which are crucial for building deep-rooted relationships and providing excellent customer support.
Unlimited Free Service Conversations
What’s New?
- Unlimited Free Service Conversations: Businesses can now initiate and continue service dialogues with their clients without costs, effectively removing financial barriers to customer engagement.
- Effective from November 1, 2024: This beneficial update is applicable to all businesses engaging in service conversations on WhatsApp, ensuring a streamlined experience ahead.
What Are Service Conversations?
Understanding Service Conversations
Service conversations are defined as customer-initiated conversations or business-initiated free-form messages sent within a 24-hour Customer Service Window. With the new update, these interactions are now free, providing businesses with increased opportunities to communicate with their customers effectively.
Why This Matters
Boost Customer Engagement
This update is pivotal for customer engagement. With no restrictions on service conversations, businesses are now positioned to provide prompt support, address customer queries efficiently, and enhance overall client satisfaction without incurring extra costs【4:0†source】.
Cost Savings
The elimination of per-conversation charges allows businesses to save significantly and reinvest the funds into strengthening customer relationships and expanding their operation scopes【4:0†source】.
Unlimited Communication
Businesses are empowered to focus purely on service delivery without the worry of conversation limits. Whether it involves answering client inquiries, delivering after-sale support, or resolving issues, unlimited communication ensures businesses can maintain superior customer service【4:0†source】.
Use Cases Across Industries
Home Improvement
In the home improvement sector, customer engagement can be vastly improved with free service conversations. Businesses can facilitate consultations, schedule appointments, and offer post-service support without incurring costs, enabling higher service quality and enhanced customer satisfaction.
For Lawyers
Legal practices benefit greatly from providing prompt responses and maintaining open communication with clients, which is now more feasible with free service conversations. Lawyers can provide real-time case updates, schedule meetings, and answer client inquiries effectively within the 24-hour service window.
Medical Practices
For medical practices, the free service conversation update allows easy follow-up with patients, scheduling of appointments, and providing timely health advice. This continuous communication can greatly enhance patient care and streamline operations in medical practices.
For a comprehensive guide on utilizing service conversations with this update, please refer to our support article.
