Knowledge Base Now Available in Voice AI!
At Bosseo, we are thrilled to announce the release of a game-changing feature in our Voice AI capabilities: Knowledge Base integration. This powerful tool transforms how voice agents interact by leveraging smart trigger prompts and dynamic query resolution to provide contextually relevant responses based on user input.
Overview of the New Feature
The integration of a dedicated Knowledge Base into Voice AI means that each agent can now automatically search for relevant content when user input matches a custom trigger. This ensures more intelligent, accurate, and timely interactions with users. Available under Agent Goals, this feature is accessible in both Basic and Advanced modes, offering more control over how voice agents utilize company knowledge to respond appropriately.
Why It Matters
Smarter Conversations
By assigning a unique knowledge base to each agent, Voice AI can tap into precise content to answer queries with precision.
Faster Setup
Setup is simplified as hardcoded responses are no longer needed. Link your knowledge base and let the AI manage the rest.
Scalable & Future-Proof
Updating the knowledge base will automatically enhance agent responses without additional coding, making the system robust and future-proof.
What’s New
- Attach a unique knowledge base to each voice agent to reflect their intended use cases.
- Set trigger prompts that activate the knowledge base, based on user intent.
- Dynamic Query Matching interprets and fetches the most relevant information from the knowledge base.
- Maintainability is seamless, as any update to the knowledge base is instantly reflected in live conversations.
- Create new knowledge bases easily and link them with your voice agent for tailored interactions.
Use Cases Across Industries
Home Improvement
Voice AI can assist customers with common home improvement queries, providing information on products, installation guides, and maintenance tips directly from a curated knowledge base.
Law Offices
For legal practices, Voice AI can handle frequently asked questions, offer insights on common legal processes, and schedule appointments, all while ensuring that responses are backed by the latest legal regulations stored in the knowledge base.
Medical Practices
Medical practices can use Voice AI to manage patient inquiries about symptoms, offer guidance based on established health protocols, and assist in triage by tapping into an extensive medical knowledge base.
Points to Note
- This feature can be found under Voice AI Agents, within the Agent Goals section in both Basic and Advanced modes.
- It is ideal for handling FAQs, delivering product information, and supporting domain-specific voice workflows.
- Note that only one knowledge base can be assigned per Voice AI Agent.
