Increased rate limits for Voice AI calls

Increased Rate Limits for Voice AI Calls: Transforming Customer Interaction

As businesses increasingly rely on technology to enhance operational efficiency, the role of Voice AI in customer service is becoming more crucial. Bosseo CRM recognizes this trend and is excited to announce a significant upgrade: the increased rate limits for Voice AI calls. Released on December 12, 2024, this enhancement allows your AI agent to handle up to 200 calls per minute, thus raising the bar for parallel customer engagement and efficiency. Let’s explore how this upgrade can transform key sectors like home improvement, law, and medical practices.

Why the Upgrade?

The increased rate limits on Voice AI calls are designed to meet and exceed today’s customer service demands. Our updated system capacity now allows for a staggering 200 AI-assisted calls per minute. This enhancement means that whether you’re running a busy home improvement company, a fast-paced law firm, or a bustling medical practice, your customer inquiries can be handled swiftly and more efficiently than ever before.

Use Cases Across Industries

Home Improvement

Consider a home improvement business that frequently deals with scheduling, estimates, and consultations. With the ability to handle 200 calls per minute, the AI can efficiently manage client interactions for scheduling appointments, answering FAQs, and providing information on services or promotions. This level of interaction ensures clients receive quick and accurate responses, vastly improving customer satisfaction and reducing potential wait times.

Law Firms

For law firms, handling client calls efficiently is critical. Whether it’s initial consultations, follow-ups, or scheduling meetings, the AI capabilities can streamline these processes. The new rate limits mean that legal assistants can manage multiple client interactions simultaneously, improving response times and allowing human staff to focus on more complex casework. This efficiency not only enhances client experience but also supports a productive work environment for attorneys.

Medical Practices

In the healthcare industry, patient interaction can make a significant difference in service delivery. With increased call handling capacity, medical practices can ensure that patient inquiries, appointment scheduling, and follow-ups are managed more effectively. The AI can provide patients with information on medical services, physicians’ availability, and even handle simple inquiries about prescriptions or medical advice, all while freeing up medical staff to focus on patient care.

Maintaining Balance

While the rate limits for Voice AI have increased, the controls for regular calls remain unchanged to ensure system integrity and prevent abuse. Regular calls not answered by the AI are still governed by the same rules: more than 10 calls from a number per minute or more than 15 calls to a number per minute result in a violation, which results in the current call being blocked. Accumulating over five violations per hour leads to blocking all inbound calls for that sub-account, protecting your system from misuse.

The Bosseo Advantage

As your trusted partner, Bosseo CRM continuously evolves to support your business needs. This upgrade, like many of our innovative features, emphasizes our commitment to enhancing operational efficiencies and customer experiences. Whether you’re looking to streamline operations or enhance client interactions across different industries, our improved Voice AI calling capabilities can help you reach your goals. Let’s harness these enhancements to take your business operations to new heights.

To learn more about how our solutions can benefit your specific industry needs, feel free to get in touch with us at Bosseo.com. We’re here to support you every step of the way.