Exciting Update: Workflow Triggers Streamline Review Management Automation
We are thrilled to announce an ambitious advancement in our review management strategy here at Bosseo CRM—Workflow Triggers for Facebook and Google Reviews! This compelling feature enables automation around incoming reviews, ensuring you maintain a stellar online reputation with less effort.
What’s New?
🕹️ Workflow Triggers:
Set up dynamic workflow triggers for every new Facebook and Google review.
🔍 Smart Filters:
Personalize your workflow with intelligent filters that include:
– **Spam Detection**: Keep your workflow clean by automatically handling flagged reviews.
– **Review Source**: Design filters to distinguish reviews from Google or Facebook.
– **Review Rating**: Implement specific actions based on the rating to ensure the right response each time.
⚙️ Streamlined Response Process:
Link review ratings and content directly to automated actions, enabling seamless follow-up emails, feedback requests, and escalation processes without human intervention!
The ‘Review Received’ trigger is entirely contactless, allowing reviews to be handled independently of specific customer identities. This offers substantial flexibility in managing feedback across platforms without compromising privacy or data security.
How to Get Started
–
Navigate to your Workflow section and craft or revise a workflow.
–
Choose the “Review Received” trigger.
–
Apply smart filters like Spam Detection, Source, and Rating.
–
Assign your desired actions, then save the workflow!
Why You’ll Love It
This Workflow Triggers feature not only conserves your time but also accelerates responses and enables personalized interactions based on specific review content. It comes as a comprehensive solution for proactively managing reviews, optimizing your engagement strategies, and improving your business’s reputation seamlessly.
Use Cases in Different Sectors
Home Improvement
Home improvement businesses can leverage Workflow Triggers to manage volume spikes in customer feedback during peak seasons effectively. By automating review responses based on customer satisfaction levels, businesses can amplify customer loyalty and foster positive word-of-mouth, critical in local markets.
Legal Practices
For law firms, timely and appropriate responses to client reviews are crucial. With Workflow Triggers, firms can automatically categorize reviews based on urgency, such as negative feedback requiring immediate client relationship management attention, thereby maintaining their professional image and client trust.
Medical Practices
Medical practices often receive feedback on sensitive topics that require careful handling. Utilizing Workflow Triggers, practices can prioritize reviews that indicate potential issues with patient care or satisfaction. This proactive approach ensures swift resolutions and enhances patient experience, promoting a reputation of trust and care.
Dive into the Workflow Triggers for Reviews and take your review management to the next level!
For more insights on getting the most out of Workflow Triggers, check our comprehensive [Support Guide](https://help.gohighlevel.com/a/solutions/articles/155000003873?portalId=48000045315).
We’d love to hear from you! Got ideas to further enhance Reputation Management? Share them on our [Ideas Board](https://ideas.gohighlevel.com/reputation-management) and help shape the future!
