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Manage Call Recording Storage with Bosseo CRM’s Auto-Delete Feature
The Bosseo CRM has introduced a revolutionary feature that empowers businesses to manage their call recording storage costs efficiently. For industries that rely heavily on call recordings such as home improvement companies, legal practices, and medical offices, this functionality is a game-changer.
Key Feature: Auto-Delete Call Recordings
This feature, available from December 3, 2024, allows automatic deletion of call recordings after a set period, thereby significantly reducing storage expenses. The default retention is 90 days, but users have the flexibility to customize this period according to their needs. This strategic control over storage can lead to optimized operational costs without compromising access to recent recordings for analysis or compliance purposes.
Enabled For Admins
This feature is accessible only to agency and sub-account admins. This restriction ensures that call recording management remains in the hands of those who oversee organizational operations, maintaining control and security over sensitive data. Importantly, while the recordings are auto-deleted, call transcripts remain available, ensuring continuity in documentation for audit trails or any legal needs.
Use Cases Across Various Industries
Home Improvement Sector
For businesses in the home improvement sector, managing call data is vital to improving service quality and customer satisfaction. This feature enables companies to retain only relevant call data while minimizing unnecessary storage costs. For instance, sales calls, post-service feedback discussions, and customer inquiries can be kept for training purposes and quality checks while old, obsolete records are cleared out.
Legal Practices
Lawyers and legal practitioners deal with high volumes of client calls. Each of these calls may contain critical information relevant to legal cases. By utilizing the auto-delete feature, legal firms can ensure that stored calls are pertinent and recent, aiding in the efficiency of retrieval and review processes. This not only aids in reducing costs but also enhances compliance with confidentiality protocols.
Medical Offices
Medical practices often rely on recorded calls for patient follow-ups and consultations. While these calls are essential for ongoing patient care, they can accumulate exceedingly, incurring high storage fees. Bosseo CRM’s auto-delete feature allows medical offices to maintain a cycle of current and necessary data, facilitating continuous quality care without the burden of escalating storage costs.
Final Thoughts
Controlling call recording storage expenses is crucial for businesses that require extensive telecommunication. With the introduction of the auto-delete function, Bosseo CRM delivers a practical solution that balances financial prudence with operational necessity. By simplifying data management and reducing unnecessary storage overhead, companies can enhance productivity and focus on what truly matters – delivering excellent service to their clients.
