Introducing Chat Widget: Configurable AI Agent Name & Call Recording Notice
We are thrilled to announce a major upgrade to our Chat Widget on Bosseo.com. Our new feature, the configurable AI Agent Name & Call Recording Notice, is designed to enhance your interactions with customers by allowing you to create a personalized and trustworthy experience. This update brings you the ability to customize the AI Agent’s name displayed on the live widget and ensures transparency with the “Call Recording Helper Text,” notifying users that “All voice AI calls made using chat widgets cannot be recorded” until recording support is available.
Enhancing Business Communication
The key to building strong customer relationships lies in personalized and transparent communication. The Chat Widget’s new features support this by:
Custom AI Agent Name
This feature allows businesses to define a unique identity for their AI Agent, aligning it with their brand identity. The custom name appears directly in the live widget, making customer interactions feel more personal and on-brand.
Call Recording Notice
To avoid any confusion, a clear message indicates that voice calls through the widget cannot currently be recorded. This is a crucial step in maintaining customer trust and managing expectations until recording capabilities are developed.
How To Implement This Feature
Adopting this feature is straightforward:
Step-by-Step Guide:
- Navigate to Sites > Chat Widgets > Open or create a new Voice AI chat widget and proceed to the Agent tab.
- In the Voice AI Agent Name field, input your desired agent name.
- Upon saving, the new name is immediately reflected in both preview and live widget views.
- View the call recording notice on the Agent tab—it will be visible for all voice calls initiated through the widget.
Why It Matters: The Benefits
This feature is essential for several reasons:
Brand Integrity and Clarity
By creating a friendly, brand-aligned agent identity, businesses can present a professional and cohesive image, increasing customer engagement and satisfaction.
Trust and Compliance
Providing visibility around call recording capabilities helps in setting accurate customer expectations, reducing potential support issues related to recorded calls.
Use Cases Across Industries
Home Improvement
For home service providers using the chat widget, customization means each interaction can be as personable and engaging as an in-home visit. A distinctive AI Agent name that reflects reliability and expertise can significantly enhance customer trust.
Legal Practices
In the legal field, confidentiality is paramount. By clearly stating that calls are not recorded, clients are assured of privacy, enhancing trust. The personalized AI agent name could reflect professionalism and integrity, aligning with the legal firm’s brand.
Medical Practices
Transparency is crucial in healthcare. The non-recording notice will assure patients their discussions are private. A bespoke agent name mirroring a medical practice’s compassionate care and reliability can further reassure patients.
Conclusion
This update to the Chat Widget on Bosseo.com is designed to empower businesses to communicate more effectively with customers while maintaining brand alignment and trust. By customizing the AI Agent’s name and providing clear notices about call recordings, businesses can enhance the user experience, provide clarity, and maintain compliance, thus fostering stronger client relationships. Keep an eye out for more updates as we continue to enhance our platform for your business needs.
