Introducing the Bot Status for Individual Contacts in Bosseo CRM
In an era dominated by digital communication, personal touch remains a vital component for a successful customer relationship. To help ensure that personal touch, Bosseo CRM introduces the groundbreaking “Bot Status for Individual Contacts” feature. This new capability empowers users to assert a refined level of control over the AI bot’s activities with each contact. Whether you’re in home improvement, the legal field, or medical practice, this feature maximizes the efficacy of your communications, ensuring that only relevant and personalized interactions take place.
What’s New?
With this feature, users gain the ability to monitor and manage the AI bot’s status — Active, Snooze/Sleep, or Inactive — for individual contacts directly from the message composer. A green online icon indicates the bot’s active status, giving users immediate insight at a glance.
How It Works
The integration process is seamless and intuitive:
1. **Access Bot Status:**
– Navigate to the Conversations tab.
– From the Message Composer, view the bot’s current status through an icon indicator.
2. **Turn Off Bot for Specific Contacts:**
– Clicking the bot status icon will present the option to turn it Inactive.
– Users can determine if the bot should remain inactive indefinitely or set a specific duration for reactivation.
3. **Sleep Timer Option:**
– Use the Sleep/Snooze functionality to set a temporary pause, choosing the automatic reactivation duration.
4. **Automatic Off Scenarios:**
– The bot will de-activate automatically when certain conditions are met, such as reaching message limits or the presence of a manual message.
By allowing such precise control, users can ensure that their AI bot only communicates with the right contacts at the right times, fostering a more personalized experience.
Use Cases Across Industries
Home Improvement
In home improvement, the timing and relevance of communication are paramount. Whether it’s setting up an installation date or confirming service calls, the Bot Status for Individual Contacts allows communication to be tailored to any ongoing project stages. This ensures the chatbot does not overload the customer with unnecessary follow-ups during an ongoing installation, thereby providing seamless and professional customer service.
Legal Practice
Lawyers can take advantage of this feature by setting status parameters based on critical timelines—either for initiating new client onboarding or ensuring case updates. A lawyer wouldn’t want a bot to ping a client needlessly after a court ruling unless they have important updates, and the Bot Status setting ensures this level of discretion and strategic interaction.
Medical Practices
In a field where miscommunication can have serious consequences, healthcare providers can benefit extensively. Be it turning off the bot during a procedure follow-up call or ensuring it remains active to confirm appointment reminders, this flexibility enhances patient trust and reliability. The bot’s behavior can be finely tuned to accommodate client periods of rest or restrict engagement to predefined times.
Conclusion
Bosseo CRM’s introduction of the Bot Status for Individual Contacts feature optimizes communication across industries, enhancing user control over AI interactions. By enabling such precise modifications in bot activity across individual contacts, businesses can transform their communication mechanisms into more agile and considerate interactions, reflecting their commitment to efficiency and customer satisfaction.
