Revolutionizing Customer Interactions with Number Intelligence on Bosseo CRM
In today’s rapidly evolving digital landscape, the ability to manage communications effectively can set businesses apart from their competition. Bosseo CRM is proud to introduce a transformative upgrade to our existing Number Validation feature, now rebranded as Number Intelligence. This enhancement is designed to empower our users by providing advanced tools to handle incoming phone interactions intelligently. By leveraging these tools, businesses can now automatically filter out spam calls and identify unknown callers in addition to the foundational capability of validating phone numbers. This feature will be enabled by default for sub-accounts currently using the Number Validation feature, though they retain the option to opt-out as desired.
Unpacking Number Intelligence Features
Efficient Spam Call Blocking
The Number Intelligence feature introduces a comprehensive mechanism to block spam calls emerging from unknown U.S. numbers. This ensures minimal disruption in daily operations, allowing professionals to focus on productive engagements without unnecessary interruptions.
Caller Identity Retrieval
Understanding who is calling can drastically change the nature of business interactions. Bosseo’s Number Intelligence feature enhances the customer experience by revealing the identity of unknown callers. This means you can greet your callers with a personalized response, fostering better customer relationships and improving client satisfaction.
Continued Number Validation
Number Intelligence retains its legacy feature—validating numbers before sending SMS. This critical function checks the SMS capabilities of numbers, ensuring messages are only sent to compatible lines, thus conserving resources and increasing communication efficiency.
The Cost of Enhanced Communication
While the benefits of Number Intelligence are extensive, it is important to note the associated costs. Spam Detection and Name Lookup services are charged at $0.01 per call from unknown U.S. numbers. Number Validation retains its existing charge of $0.005 per validation. For sub-accounts, these charges will be billed according to the SaaS rebilling set up【4:1†source】.
Opting In or Out
Easy Opt-In for Existing Users
For sub-accounts already utilizing Number Validation, Number Intelligence’s full suite of features will be automatically activated post-launch on November 25, 2024. Sub-accounts not currently using Number Validation can opt-in at any time or activate Number Intelligence following its release.
Seamless Opt-Out Mechanism
If opting out is desired, sub-accounts can easily do so now by navigating to Sub-account Settings > Phone Numbers > Advanced Settings, and disabling either SMS Compliance for Number Validation or Number Intelligence post-release【4:2†source】.
Device Compatibility and Availability
Web and Mobile App Integration
The Number Intelligence feature is seamlessly integrated with Bosseo’s Web App, offering support for Spam Detection, Name Lookup, and Number Validation. The Mobile App currently supports Name Lookup and Number Validation, with Spam Detection capabilities coming soon.
Availability
These upgrades will be available to all LC Phone System sub-accounts beginning Monday, November 25, 2024, streamlining communications and enriching business interactions across sectors【4:5†source】.
Industry-Specific Use Cases
Boosting Efficiency in Home Improvement
Home improvement companies often deal with numerous phone interactions daily, ranging from client inquiries to vendor negotiations. The ability to block spam calls effectively ensures that communication lines are reserved for meaningful interactions. The feature’s caller identity function allows businesses to address clients personally, boosting trust and satisfaction【4:4†source】.
Enhancing Lawyer-Client Relationships
In the legal sector, where privacy and professionalism are paramount, Number Intelligence offers a way to manage call interactions securely. Lawyers can easily filter out unsolicited calls, concentrating on communications that matter. Knowing a potential client’s identity before picking up calls helps tailor discussions professionally and holds the potential to convert leads into long-term clientele【4:4†source】.
Streamlining Operations in Medical Practices
Healthcare providers can leverage Number Intelligence to reduce the time spent on non-productive calls, focusing instead on patient and care-related interactions. The ability to identify callers before engaging allows medical professionals to prioritize urgent calls, thereby improving response times and enhancing patient care【4:17†source】.
In conclusion, Bosseo CRM’s Number Intelligence is a robust feature set that paves the way for more intelligent, efficient, and personalized communication within various industries. By integrating advanced capabilities like spam call blocking and caller identity recognition, businesses can optimize their workflows, improve client satisfaction, and ultimately foster more meaningful relationships with their audience.
