Answer IVR Calls on Your Deskphone: A Game Changer for Your Business
Beginning on the 31st of July, 2025, Bosseo CRM customers will enjoy a significant upgrade in their telephony systems. We are excited to introduce a new feature that now allows users to answer Interactive Voice Response (IVR) calls directly on their Deskphones. Previously, this capability was restricted to regular calls and those coming in via the “Ring All” function. This enhancement holds great promise for businesses spanning diverse industries, from home improvement and legal practices to medical offices.
Transformative Use Cases for Different Industries
Home Improvement
The construction and renovation sectors are fast-paced, requiring seamless communication with both clients and subcontractors. In many instances, workers are out of the office, yet require immediate communication capabilities. With the new Deskphone IVR feature, these businesses can ensure prompt responses to client queries as well as effective coordination, even from remote job sites. This feature enhances the efficiency of home improvement companies by allowing complex queries to be addressed directly by specialists who have specific knowledge of a project, thus improving client satisfaction and project management.
Legal Practices
In legal practices, customer acquisition and client service excellence are key. Lawyers and legal assistants can now focus on high-priority tasks knowing that potential clients reaching their office will be answered and routed efficiently. With the ability to manage IVR calls directly from their Deskphones, legal firms can handle sensitive client information and redirect calls to respective departments or personnel who can provide appropriate legal advice. This improves the client intake process and ensures that legal matters are addressed promptly, keeping the firm’s operations streamlined.
Medical Practices
Medical offices are places where timely responses to patient inquiries can be crucial. With the new IVR Deskphone capability, medical practitioners and administrative staff can efficiently manage patient calls, triage urgent appointments, and coordinate with multiple departments without delays caused by technology gaps. By configuring this system within their settings, they ensure seamless communication, saving time for both staff and patients, ultimately leading to enhanced patient experiences and care continuity.
How to Set Up and Use the Feature
Configuring this feature is straightforward. Within your Bosseo CRM account, navigate to Subaccount Settings, then proceed to My Staff, select a team member, and choose Edit Profile. Under Call & Voicemail Settings, you can modify the Default Channel for IVR settings to seamlessly integrate this upgraded functionality.
Future Updates and Continued Support
While IVR call transfer is not currently supported, Bosseo is committed to enhancing your communication tools. We are gearing up to introduce the capability to transfer IVR calls across devices in the coming months, ensuring your business remains on the cutting edge of communication technology. For more information on VoIP Deskphones (SIP) and setting adjustments, please refer to our support articles.
Embrace the future of streamlined business communication with Bosseo’s latest innovations. The ability to answer IVR calls directly on Deskphones is set to enhance productivity, improve customer satisfaction, and bring ease to complex communication requirements.
