Expanded Message Error Handling in Bosseo CRM Workflows
In the ever-evolving world of customer relationship management (CRM), staying ahead requires constant innovation and attention to the smallest details that could affect overall communication clarity and efficiency. Bosseo CRM has recently introduced a powerful upgrade to its functionality with the expanded message error handling within its workflows. This advance promises to significantly streamline the way businesses handle messaging errors, paving the path for increased automation and improved contact management.
Overview of the New Feature
Bosseo CRM now includes an enhanced “Messaging Error – SMS” workflow trigger. This development allows businesses to respond to a much broader spectrum of failed message scenarios, encompassing both SMS and MMS. This results in superior automation, more organized contact lists, and an overall reduction in manual tasks when a message fails to send. By supporting a wider range of carrier error codes, users can now efficiently automate necessary actions, keeping their communication flow smooth and uninterrupted.
New Error Types You Can Now Act On
The expanded error handling in Bosseo CRM allows you to take action on more carrier error codes, including:
Newly Supported Error Codes:
- 30023: Daily message cap reached (US A2P)
- 21408: SMS not permitted to this region
- 30008: Unknown error
- 21606: Invalid “From” phone number
- 21211: Invalid “To” phone number
- 21614: “To” number is not a valid mobile number
- 21610: User replied STOP (opt-out)
- 30011: MMS not supported by recipient or region
- 30033: A2P campaign suspended or deleted
- 21661: “From” number is not SMS-capable
- 21635: “To” number is a landline
- 30037: Outbound messaging disabled
- 30002: Sub-account suspended
Implementing the New Features
The newly enhanced system supports various workflow actions that can be initiated based on specific error codes, encompassing the crucial stages of communication management:
Key Actions for Enhanced Workflow Automation:
- Filter triggers by specific error codes to streamline your approach.
- Leverage If/Else branches to tailor follow-up actions, such as tagging contacts or notifying team members.
- Automate smart list hygiene by skipping retries for unreachable or non-compliant numbers.
- Enhance automation consistency for both native phone and carrier-connected numbers.
Why This Matters
This architectural enhancement in Bosseo CRM is designed to improve message deliverability and contact quality. It effectively reduces wasted sends to unreachable or non-compliant numbers and offers more control over how systems respond to real-world delivery failures. This customization not only benefits high-volume messaging operations but also reduces the dependency on support teams for error triage.
Use Cases Across Key Industries
The implications of this feature extend to various industries, proving versatile in its application:
Home Improvement
In the home improvement sector, businesses frequently rely on mass communications to update clients on project timelines, send reminders for upcoming appointments, or notify about new promotions. The expanded error handling ensures that these communications are precision-targeted and only valid numbers are reached, reducing inconvenience and enhancing client satisfaction.
Legal Practices
For legal professionals who manage sensitive client information and communications, ensuring that each message reaches its intended recipient without error is crucial. The ability to automate responses based on error codes means less time spent on manually correcting issues and a more streamlined client communication process.
Medical Practices
Healthcare providers benefit enormously from the ability to swiftly and reliably communicate with patients, reminding them of appointments or sending test result updates. The new error handling capabilities allow practices to efficiently manage patient communication workflows, reducing no-show rates and improving overall patient engagement and care continuity.
Conclusion
Bosseo CRM’s new Messaging Error Handling feature stands out as a crucial update for any organization that depends on effective SMS and MMS communications. With its ability to recognize and act on a broader set of messaging errors, Bosseo CRM helps businesses optimize their contact management practices and maintain seamless client communications, no matter the size of their clientele or the complexity of their communication needs.
