💸 No More Extra Charges: We’ve Removed the 5% Markup from Phone System Charges
Overview
We are thrilled to announce a transformative change in how we manage phone system-related charges at Bosseo CRM. Understanding that transparency in pricing is critical for nurturing trust with our clients, we’ve eliminated an extra financial burden that many found cumbersome. We’ve removed the 5% markup from several phone system-related charges, resulting in a more straightforward billing experience. Starting today, all the bills you receive will reflect true pass-through costs. This means no extra markups, hidden line items, or confusion. Moreover, Bosseo will absorb the usual 5% Stripe processing fee, eliminating this concern from our clients’ plates.
What’s Changing?
This change removes the 5% markup from categories crucial to your operations:
Messaging
– SMS and MMS carrier fees
– A2P brand and campaign registration
– Group messaging users
Voice
– Verified Caller ID
– Voice Intelligence
– Transcription
– Amazon Polly (text-to-speech)
This means:
– You pay the standard rate without any additional markups for Stripe processing.
– Billing is simplified with cleaner line items and no confusing extras.
– Tax implications are removed from these passthrough fees, ensuring compliance and reducing administrative burdens.
Why This Matters
By improving transparency, pricing becomes simpler to understand and explain. Our rates are now more competitive compared to direct carrier pricing. Treating these costs as pure passthrough results in better tax compliance, and most importantly, allows you to focus on growth rather than dissecting invoices.
What to Expect
This change is live, with no action needed on your part. You’ll notice cleaner and simpler pricing on your invoices, in alignment with our mission to promote clarity and trust through every interaction.
Use Cases and Benefits Across Industries
Home Improvement Businesses
For home improvement companies, this adjustment simplifies the invoicing process, enabling them to pass savings directly to their clients or invest in expanding their portfolio. Communication with clients about project updates or schedule changes becomes more streamlined without the worry of unexpected charges, leading to improved customer satisfaction and retention.
Legal Practices
Lawyers and law firms can benefit tremendously from this change. The elimination of unexpected fees means legal practices can maintain clearer financial documentation while ensuring their billing remains above board and transparent to clients. This can enhance trust and reduce overhead expenses related to financial administration, allowing firms to reinvest those savings back into expert services or innovative client engagement strategies.
Medical Practices
Medical professionals utilizing our phone systems will find that passthrough billing helps with compliance and cost efficiency. With clearer billing, medical facilities can manage patient communication more effectively while ensuring administrative fees don’t eat into budgets allocated for patient care and operational improvements.
Thank You
Our commitment to transparency stems from feedback shared directly by clients like you. We are proud to provide a billing experience that prioritizes your needs. If you have questions or need help understanding how this changes your account, our team is ready to support you. Our journey to building trust through transparency continues, and we are excited to take this step forward with you.
